Customer Service

Information on Registration customer services.

We are committed to providing a high-quality service to all of our customers and service users in line with our Public Sector Duty and the principles of Quality Customer Service. Our policies, procedures and notices relating to customer service delivery are published here.

While the majority of customers are satisfied with the standard of service they receive, if you wish to make a complaint in regard to the service provided by the Registration Division, you will find our complaints policy and procedure below.  

You can find further information on our commitment to our customers and stakeholders in our Registration Division Customer Charter and Action Plan 2023-2024.